Curriculum Vitae

EDUCATION

UNIVERSITY OF STRATHCLYDE, Glasgow, Scotland.
Master of Laws (LLM), Internet Law and Policy

UNIVERSITY OF LEICESTER, Leicestershire, UK.
Master of Business Administration (MBA), Quality Management

ALGONQUIN COLLEGE OF TECHNOLOGY, Ottawa, Canada.
Associate of Science (AS), Business Information Systems

UNIVERSITY OF THE WEST INDIES, St. Augustine, Trinidad & Tobago.
Post-Graduate Diploma (PGDip), Telecommunications Regulation & Policy

UNIVERSITY OF THE WEST INDIES / UNESCO, Cave Hill, Barbados.
Certificate, e-Governance for Developing States

UNIVERSITY OF MALTA / DIPLOFOUNDATION, Geneva, Switzerland.
Internet Governance Capacity Building Programme

INTERNET SOCIETY, Washington D.C., USA.
Next Generation Leaders Programme

CERTIFICATIONS

Incorporated Engineer (IEng)
Chartered IT Professional (CITP)
Certified Information Systems Auditor (CISA)
Certified Information Systems Security Professional (CISSP)
Certified Risk and Information Systems Control (CRISC)

PROFESSIONAL EXPERIENCE

OCTAVE CONSULTING GROUP, Greater Boston Area, USA
01/2005-Present

Founder & Managing Director

Octave Consulting Group is a boutique management consulting firm that assists organizations in combating online threats and safeguarding digital assets. The organization works with business leaders to not only prevent and respond to cyber attacks, but to effectively manage cyber risks across the board in a manner that adds business value and creates market opportunities.

Accountable for the overall delivery of advisory services that assist our clients in solving complex business issues from strategy through execution through day-to-day operations. Assist customers in managing the risks associated with acquiring and operating advanced IT environments. Provide sound multidisciplinary advice based on industry best practice and years of experience and knowledge in the telecoms, banking, utility, and nonprofit sectors. Key industry sectors: Telecommunications, Government, Utilities, and Banking. Focus markets: North America, Latin America & the Caribbean, Africa, and Asia-Pacific. The portfolio of services delivered by Octave Consulting includes CIO, CISO and board advisory; cyber strategy; IT auditing; IT service management; business continuity management; and cyber law (data protection, privacy and consumer protection).

WORLD ECONOMIC FORUM, Geneva, Switzerland
03/2017-Present

Member, Expert Networks on Cybersecurity, Information Technology & Telecommunications

The World Economic Forum is an international organization focused on public-private cooperation, and committed to improving the state of the world. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry
agendas.

The World Economic Forum’s Expert Network brings together leading experts from academia, business, government, international organizations, civil society, the arts, and the media committed to improving the state of the world by helping to shape the global agenda. The network focuses on digital collaboration around key insight areas, covering economies, industries and global issues. Experts share their own research and analysis, organize around specific discussions or opportunities, and engage with existing Forum projects, events and research.

TEN HABITAT, Caribbean Nations
07/2016-Present

Vice President & Director

TEN Habitat is a Caribbean-based entrepreneur’s habitat built around a community structure with a hybrid accelerator at its core. We aim to fuel and add impetus to the entrepreneurial spirit across the Caribbean by supporting and funding outstanding projects with the aim of taking them to the next level where they can garner international investment.

TEN Habitat is the response to a growing need for a more inclusive approach to how Caribbean startups are supported and funded. It is a structure which combines local and global experience with financial support, mentorship and acceleration to maintain an ecosystem for growing successful ventures. My role is overall governance, risk and control as well as partnership development and technology-business alignment.

INTERNET SOCIETY, Washington D.C. Metro Area, USA
04/2012-Present

Senior Manager, Next Generation Leaders Programmes (Global Engagement)

The Internet Society (ISOC) is an international, non-profit organization founded in 1992 to provide leadership in Internet related standards, education, and policy. ISOC is the parent company of Public Interest Registry (operator of the .org, .ngo, and .ong domains), and the organizational home of the Internet Engineering Task Force (IETF) and the Internet Architecture Board (IAB).

Responsible for coordination and execution of the Next Generation Leaders (NGL) programme, a global education and leadership development initiative focused on preparing young Internet to address the complex issues at the intersection of technology, policy, and business. The programme includes the fostering the NGL community and delivering fellowships, (un)conferences, online learning, and face-to-face training covering multidisciplinary areas such as access, critical infrastructure, public policy, regulation, cybersecurity, and ICTs for development (ICT4D). The programme also focuses on other developmental areas such as workforce readiness skills and capacity building. Engage and communicate regularly with donors, international partners and others to forge collaboration with the Internet Society and the NGL program. Represent the Internet Society at global events, workshops and speaking engagements.

Major Achievements:

Online learning
  • Reduced the cost of online learning delivery by 65% through the development and implementation of a leading-edge Learning Management System (LMS) with capabilities to deliver blended, online moderated, self-paced, and mobile e-Learning.
  • Oversaw the development of a library of online courses on Internet Governance and related topics (Infrastructure, Internet Policy & Regulation, Legal Aspects, Regulatory Frameworks, Network Operations, Internationalization, IPv6, Spam and Mobile Threats, ).
  • Delivered online training to over 10,000 individuals across the globe since 2012.
Programme management
  • Successfully oversee fellowships and ambassadorships to the IETF, IGF, LACIGF, EuroDIG, OECD, and World
  • Work with global partners (e.g. IEEE, Google, NBCUniversal, Verisign, NIC.mx, EuroSSIG, ITU, etc.) to support and deliver training opportunities for emerging leaders across the globe.
WORLD ECONOMIC FORUM, Geneva, Switzerland

02/2014-Present

Young Global Leader

The World Economic Forum is an international Institution committed to improving the state of the world through engaging political, business, academic and other leaders of society in collaborative efforts to shape global, regional and industry agendas.

The Forum of Young Global Leaders (YGLs) is a unique, multistakeholder community of more than 900 exceptional young leaders. Bold, brave, action-oriented and entrepreneurial, these individuals commit both their time and talent to make the world a better place. YGLs regularly engage with leaders outside their community, serving as advisers to international organizations, governments, and private institutions. YGLs are recognized as the most distinguished young leaders under the age of 40 from around the globe. Previous members of the Forum of Young Global Leaders include Jack Ma, Founder of Alibaba, Michael Schumacher, Formula 1 Champion, and Mark Zuckerberg, Founder of Facebook.

BERMUDA COMMERCIAL BANK, Hamilton, Bermuda
11/2014-05/2016

Chief Information Officer

Bermuda Commercial Bank (BCB) is one of Bermuda’s four licensed banks, established in 1969 and regulated by the Bermuda Monetary Authority. It is the only bank in Bermuda focused solely on commercial, corporate and high net worth clients. BCB has subsidiaries in Bermuda and London: Paragon Trust (Bermuda), Charter Corporate Services (Bermuda), and Private & Commercial Finance Group (London).

Led IT strategy for internally-facing systems, and worked with executive leadership on IT strategy for externally facing systems (core banking, Internet / mobile banking, corporate website, customer support systems, etc.). Drove IT governance, risk and control process enhancements and control discipline across the Bank. Directed and organized IT-related projects and maintained an appropriate IT organizational structure that supported the high-level business objectives and tactical/operational needs of the business.

Major Achievements:

Governance, risk and control
  • Completed a consolidated risk assessment of all IT platforms to drive the tactical programmatic approach for the next 12- 18 months, to meet compliance requirements for PCI-DSS, and to align the IT department’s work with the Operational Risk and Internal Audit functions.
  • Developed key policies and procedures: IT Security Policy, Change Management Policy, Change Management Process, Information Classification Standards, IT Security Incident Response Procedures, IT Service Level Agreement, etc.
Cybersecurity
  • Led the deployment of critical platforms to enhance cybersecurity response capabilities: Managed Security Service (MSS), Security Event and Information Monitoring (SEIM), Privileged Account Management, File Integrity Checking, Vulnerability Management, and Penetration Testing.
  • Implemented an enterprise wide Information Security Awareness programme, including annual attestation, social engineering and phishing campaigns, posters, and daily / weekly tips.
Business Applications
  • Oversaw the deployment of new core banking (Temenos T24) and Internet banking (NETinfo NETteller) platforms, customer output management system (EFS), G/L system (Great Plains Dynamics), and business intelligence suite (Temenos Insight).
Financial/cost management
  • Completed telecoms services audit, cleaned up billing, and removed unneeded services.
  • Deployed telecoms expense management solution.
  • Renegotiated enterprise mobile contract and implemented service/cost monitoring.
CIBC FIRSTCARIBBEAN INTERNATIONAL BANK, Caribbean Nations

08/2008-04/2012

Head of Telecommunications Engineering

CIBC is a leading Canadian-based financial institution with two strategic business units – CIBC World Markets and CIBC Retail Markets – and with international operations in the Caribbean, United States, United Kingdom and Asia-Pacific.

Provided strategic leadership on development, deployment and support strategies, growth opportunities and execution and utilization of resources across the 18 countries in the Bank’s operating footprint. Overall ownership and responsibility for routing & switching, network security (firewalls, network access control, intrusion detection / prevention, data loss prevention, web / content filtering) and unified communications (IP telephony, telepresence, web conferencing, unified contact center). Oversaw the delivery of 50+ projects to upgrade the network communications infrastructure of the organization and deliver enhanced capabilities. Served on the Change Advisory Board and Technical Architecture Committee of the organization. Managed annual CAPEX of +USD$4M and OPEX of +USD$18M.

Major Achievements:

Governance, risk, and control
  • Developed and executed a 3-year strategic plan that addressed key improvement areas: security, resiliency and cost reduction.
  • Served on the Change Advisory Board and Technical Architecture Committee of the organization.
Programme management
  • Oversaw 50+ projects to refresh the telecommunications infrastructure and deliver advanced network capabilities (including Unified Communications Call Center Deployment, Datacenter Core & Distribution Network Upgrade, Enterprise Unified Communications Rollout, and MPLS / Metro-Ethernet Network Upgrade).
  • Member of the team that designed and deployed the 1st mobile banking platform in the Caribbean region.
Financial/cost management
  • Reduced overall telecommunications costs by a year-to-year percentage of 32%. Net cost savings of USD$3.4 million over 3 years.
  • Led an end-to-end telecommunications audit that yielded a USD$1.3 million credit from service providers.
CIBC FIRSTCARIBBEAN INTERNATIONAL BANK, Caribbean Nations

05/2006-07/2008

Senior Audit Manager (Enterprise IT & Cybersecurity)

CIBC is a leading Canadian-based financial institution with two strategic business units – CIBC World Markets and CIBC Retail Markets – and with international operations in the Caribbean, United States, United Kingdom and Asia-Pacific.

Oversaw the functional audit coverage for the Technology and Change Management business units. Led the efforts to implement up-to-date baselines for the secure configuration and operations of all in-place devices, systems, databases, and applications. Provided expert inputs on risk and quantitative matters to business unit audit teams (Operations, Retail, Marketing, Finance, etc.). Prepared and delivered reports of audit findings and IT control weaknesses to executive and senior management. Responsible for audit assurance and remediation, risk monitoring, key performance indicators (KPIs) and heat map reporting. Served on the IT and Operational Risk Committee of the organization.

Major Achievements:

Programme management
  • Successfully delivered key audit engagements of high- to medium-risk platforms and process areas (Datacenter Operations, Enterprise Information Security, Internet Banking, Business Continuity Management and Wealth Management & Treasury Systems).
  • Provided advisory services to the Technology Department on developing the organization’s information security program.
  • Received the Captain’s Choice Award for “Most Outstanding Audit Based on Impact at the Board and Audit Committee Level” for execution of the Enterprise Information Security Review.
SINT MAARTEN TELECOMMUNICATIONS GROUP OF COMPANIES, Philipsburg, Netherlands Antilles.

01/2006-12/2006

Chief Internal Auditor

The Sint Maarten Telecommunications Group of Companies (Telem Group) is the incumbent telecommunications provider on the Dutch Caribbean island of St. Maarten. The group consists of Telem (fixed line service provider), TelCell (digital mobile service provider), TelNet (Internet service provider), and SMITCOMS (international service provider).

Responsibility for providing independent and objective assurance and consulting services designed to improve the effectiveness and efficiency of operations, and the reliability and integrity of financial reporting as well as ensure compliance with appropriate laws and regulations. Position reported to the Audit Committee and the Board of Directors with coverage for the telecommunications group of companies (Telem, TelCell, TelNet and SMITCOMS). Served as liaison to the Bureau Telecommunications and Post (the regulatory authority for the Netherlands Antilles).

Major Achievements:

Organizational strategy
  • Developed the organization’s audit methodology in terms of enterprise risk assessment, planning, control evaluation (including control self-assessments), substantive testing, reporting, assurance and key performance indicators (KPIs).
  • Re-developed the Revenue Assurance & Fraud Prevention department by defining the organizational structure, creating new role profiles, completing a skills gap analysis, developing a training plan and acquiring key tools for fraud analytics.
AT&T WIRELESS, Guaynabo, Puerto Rico.

11/2003-11/2005

Manager, Network Operations

AT&T is a multinational telecommunications corporation, the second largest provider of mobile telephone and the largest provider of fixed telephone in the United States, and also provides broadband subscription television services.

Managed and oversaw network subject matter experts and second level field service teams, as well as concurrently, led network deployment and performance tuning activities, trouble-shooting, direct technical support for customers, and business support for other company functional groups. Served on the National Telecommunications Emergency Committee. Managed an annual capital budget of USD$2M and operating budget of +USD$4M.

Major Achievements:

Network deployment
  • Led the team that deployed and operated the first 2.5G (GSM/EDGE) wireless mobile network in the English-speaking Caribbean.
  • Delivered the 2004 GSM Network Expansion Project. Activities included site acquisition, construction management, installation, testing and integration of twelve (12) new 900 MHz and 1900 MHz sites.
Network optimization
  • Delivered the 2005 GSM Network Optimization Project by overseeing activities such as network modeling, antenna sweep tests, azimuth changes, down tilts and competitive drive testing.

HONORS AND AWARDS

Scholarship for Studies in e-Governance in Developing States, 2007
University of the West Indies / UNESCO

Fellow to the British Computer Society, 2009 – Present
British Computer Society

Fellows support the advancement of the IT profession through engagement activities on behalf of BCS, including representing BCS on matters within their area of specialism, contributing to thought leadership debates in the media or at conferences and other events, or mentoring tomorrow’s professionals.

Scholarship for the Internet Governance Capacity Building Programme, 2010
DiploFoundation / University of Malta

• Foundation Certificate
• Advanced Certificate (Infrastructure & Critical Internet Resources)
• Policy Research Certificate (e-Health)

Fellow to the ARIN XXVII Public Policy Meeting, 2010
American Registry for Internet Numbers

Fellow to the OECD Technology Foresight Forum, 2011
Internet Society

Fellows join policymakers from OECD member and non-member governments, business, civil society, and the Internet technical community to express their concerns and to participate in constructive dialogue and research on technology and policy issues.

Next Generation Leader, 2011
Internet Society

The Internet Society’s Next Generation Leaders (NGL) programme prepares outstanding Internet professionals between the ages of 20 and 40 to address the challenges where technology, business, policy, and education intersect.

Global Shaper, 2012 – Present
World Economic Forum

Selected as the Curator of the Global Shapers Bridgetown Hub. Global Shapers are highly motivated individuals who have a great potential for future leadership roles in society. They are selected on the basis of their achievements, leadership potential, and commitment to make a difference.

Young Global Leader, 2014 – Present
World Economic Forum

Honored as a 2014 World Economic Forum Young Global Leader (YGL). The Forum of Young Global Leaders is a unique, multistakeholder community of more than 900 exceptional young leaders.

Fellow, 2015 – Present
Royal Society of Arts

The Fellowship is a global network of 27,000 people who support the RSA’s mission to enrich society through ideas and action.