“CISOs train their teams to fight hackers but often overlook the human tendency to freeze up during a crisis. Planning for the psychology of incident response can help prevent a team from seizing up at the wrong moment.”
The tendency for cyber professionals to freeze during incident response – especially those that have never actually experienced a cyber attack – is more prevalent than one would think. This occurs even in organizations that have well-drilled security awareness training, detailed incident playbooks, cyber-attack simulations, and red team exercises.
In this CSO Online article, myself and other security leaders discuss how to best prepare our teams and organisations to overcome the fear and freezing when faced with a real-time cyber-attack.